Terms
This is the plain version of what we are both agreeing to. It is deliberately short, because a long one usually means somebody is being protected from somebody else.
Before anything starts you get a written quote saying what is included, what is not, and the date it goes live. That document is what we are both held to. If you want something that is not on it, I will tell you what it costs before I do it, never afterwards.
If I have underestimated something, that is my problem and I absorb it. The price does not move because the job turned out to be harder than I thought.
Half the fee up front to book the slot, half on the day it goes live, payable within fourteen days by bank transfer. Monthly work is invoiced at the start of each month.
Ferris Creative LTD is not VAT registered, so there is no VAT to add. If a payment is more than thirty days late I may pause ongoing work until it is settled, and I will tell you before I do rather than just stopping.
Your content: text, photographs, logo, and access to anything I need such as your domain or your Google account. The 48 hour turnaround starts when I have those, not when you pay.
If I am waiting on content for more than sixty days I may invoice the balance and put the project on hold, because the slot has been held for you either way. Picking it back up afterwards is not a problem and costs nothing extra.
One round of changes is included and written into the quote. A round means you send me a list, I work through it, and we are done. It is not a limit on the number of items.
Further rounds are £95 each. I will always tell you when a request has crossed from the included round into a chargeable one, before I start it.
You do, once the final invoice is paid. The site, the domain, the content, the Google listing and any code I wrote for you, all in your name. I do not hold your domain hostage and I do not keep accounts in my own name.
I keep the right to show the work in my portfolio and to name you as a client, unless you ask me not to, which is fine and needs no reason.
Anything licensed from someone else, such as a stock photograph or a Wix plan, stays under that supplier’s licence and is paid for by you.
Monthly work has no minimum term. Tell me you want to stop and it stops at the end of that month. No notice period, no exit fee, and I will hand over anything you need.
If you are a business and you cancel a build after I have started, the deposit covers the work done to that point and is not refundable. If I cannot deliver for any reason, I refund the deposit in full.
Most of my clients are businesses, and the paragraph above is the one that applies to them. If you are buying as a consumer rather than for a business, which includes some clubs, individuals and unincorporated groups, the law gives you more than that and I am not going to hide it from you.
Because we agree things by email or over the phone rather than face to face, this is a distance contract. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have fourteen days from the day we agree to cancel for any reason, without giving one, and get a full refund.
There is one exception and it is the normal one. If you ask me to start inside those fourteen days, which most people do because they want the site sooner, then you are agreeing that if you later cancel you pay for the work done up to that point rather than nothing. You keep the right to cancel either way. I will set this out in the quote so you are agreeing to something you have read.
To cancel, email morgan@ferriscreative.co.uk and say so. No form and no particular wording. I will refund within fourteen days of being told.
Tell me first. In seven years every disagreement has been sorted out with a phone call, and I would rather keep that record than defend a position.
If that does not work, you can take it further. For consumers there is an alternative dispute resolution scheme available, and I will point you at one rather than making you find it. For businesses, the courts of England and Wales.
Under the Consumer Rights Act 2015, services must be carried out with reasonable care and skill. If they have not been, you are entitled to have it put right or to a price reduction. That is your right and not something I am granting you.
I cannot promise you a position on Google, a number of enquiries or a level of sales, and nor can anyone else honestly. What I promise is the work described in the quote, done properly and on time.
I am not liable for losses beyond the amount you have paid me. Platforms I build on, such as Wix, Shopify and Google, are run by other companies and I am not responsible for their outages or their policy changes, though I will help you deal with them.
These terms are governed by the law of England and Wales. If we disagree about something, I would rather sort it out over the phone than anywhere else, and in seven years that has always worked.